Our software packages as well as the customized applications we are developing for a client includes a service contract which guarantee the utilization, pilotage and system management support. It also includes software updates installation support and the right to receive the new versions.
Our training plans are adapted in order to meet the users', managers', system pilots' and internal developers' specific needs.
Logiciels Ex-L-Tec has acquired the resources to answer quickly and efficiently to the clients' support calls. During the business hours, a qualified staff takes care of the support calls and works on resolving the problems at the earliest possible. Outside of business hours, a support service can be available on demand.